Política de privacidad

Last updated: 4/16/2025

This Privacy Policy describes how Thera Hair (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from therahair.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

By accessing or using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

Changes to This Privacy Policy We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. Updates will be posted here with an updated "Last Updated" date.

Information We Collect and Use We collect personal information from you directly, automatically via cookies, and from third parties to provide and improve our Services. This includes:

  • Contact Information: name, address, email, phone number

  • Order & Account Information: billing/shipping address, purchase history, account login

  • Device & Usage Data: IP address, browser type, activity on our site (via cookies/pixels)

  • Support Communications: messages, reviews, feedback submitted to us

We use your information to:

  • Provide and fulfill orders and customer service

  • Communicate with you about your account or purchases

  • Send marketing or promotional messages (you can opt out anytime)

  • Improve and personalize our site and advertising

  • Comply with legal obligations or protect our rights

Interest-Based Advertising and Retargeting We use advertising services such as Facebook/Meta, Google Ads, and others to serve you personalized ads based on your interactions with our website, such as pages visited, items added to cart, or purchases. These services may collect information via cookies, pixels, or other tracking technologies and use it to show you ads on other websites and platforms. You can opt out of interest-based advertising through your browser settings or via industry opt-out tools (e.g., optout.aboutads.info or youradchoices.com).

Cookies and Tracking We and our partners use cookies and similar technologies to:

  • Operate and enhance the website

  • Analyze usage and trends

  • Personalize advertising (including with Shopify and its partners)

We use tools like the Meta Pixel and Google Tag Manager to help us understand user behavior and measure the effectiveness of our ads. These tools may collect information such as pages visited, items added to cart, IP address, and browser details.

For Shopify's cookie policy, see https://www.shopify.com/legal/cookies. You can usually control cookies through your browser settings.

Email and SMS Communications If you provide your email address or phone number, we may send you marketing emails or text messages. You can opt out of emails by clicking the “unsubscribe” link in any message. To opt out of SMS, reply “STOP” to any message you receive. Message and data rates may apply.

Disclosures of Personal Information We may disclose your personal information to:

  • Service providers (e.g., Shopify, payment processors, logistics partners)

  • Business and marketing partners (e.g., email/SMS platforms, analytics providers)

  • Legal or government authorities as required by law

  • Affiliates or successors in case of business transfer

We may share limited customer data (such as email address or phone number) in hashed format with advertising platforms to create lookalike audiences or serve personalized ads. You can opt out by contacting us.

User Generated Content Content you submit publicly (e.g., reviews) may be visible to others. We are not responsible for how others use this information.

Third Party Sites We may link to third-party websites or platforms. We are not responsible for their privacy practices. Please review their policies before sharing your data.

Children’s Privacy We do not knowingly collect data from children under 16. If you believe your child provided personal information, contact us to have it removed.

Your Rights (Depending on Your Location) You may have the right to:

  • Access, correct, or delete your personal data

  • Opt out of sale/sharing of personal data or targeted ads

  • Restrict or withdraw consent for data processing

  • Receive a copy of your data (data portability)

  • File a complaint with your data protection authority

If your browser sends a Global Privacy Control (GPC) signal, we will treat it as a request to opt out of the “sale” or “sharing” of your personal information for that device and browser.

We do not sell or use sensitive personal information to infer characteristics about you.

To exercise your rights, contact us at support@therahair.com. We may need to verify your identity before processing your request.

International Users If you are outside the U.S., we may transfer and store your data in the U.S. We use appropriate safeguards for international transfers, such as Standard Contractual Clauses.

Contact Us If you have questions or concerns about this Privacy Policy or your personal information, please email: support@therahair.com